Return Policy

At the time, we only accept exchanged in the country of United States. That being said the accessories may be exchanged or returned for a store credit within one (1) month of the original purchase date, or may be returned for a full refund (except personalized items and PayPal purchases) within fourteen (14) days of the original purchase date when accompanied by the original sales receipt.  PayPal purchases may be exchanged or returned for store credit within one (1) month of the original purchase date, or may be returned exclusively to our online store for a full refund within fourteen (14) days of the original purchase date when accompanied by the original sales receipt.  All merchandise returned for exchange, store credit or refund must be in perfect saleable condition.

If you have a problem with your order please use the Contact Form and we'll be back with you in 1-3 business days! If we haven't answerd to your Return request please write us an email to edgarnavarro@maisonescarlata.com